Terms of Service

DigiTick is provided by Digitoria Marketing Solutions Private Limited(“Digitoria”, “we”, “us”), a company incorporated in India.

A shared team inbox for a business's own WhatsApp Business number: receiving and replying to customer messages, capturing leads from Click-to-WhatsApp ads, auto-assignment, automated replies and flows, message templates, broadcasts to opted-in contacts, reporting, and a web and Android app for your team.

DigiTick is built on the WhatsApp Business Platform (Cloud API). It is not affiliated with, endorsed by, or operated by Meta Platforms, Inc. WhatsApp and Meta are trademarks of Meta Platforms, Inc.

• DigiTick is for businesses. The person who signs up must be at least 18 and authorised to accept these terms for the business.
• The information you give us — your name, email, business name, country, industry and website — must be accurate and kept up to date. We may refuse or close an account opened with false details or for a business our Acceptable Use Policy does not allow.
• The account owner creates logins for their own team and decides what each person can see and do. You are responsible for keeping credentials safe and for everything done using your account.
• One free trial per business. A business, a WhatsApp phone number and a WhatsApp Business Account can each be used for only one free trial.

• After signing up you have 7 days to connect a WhatsApp number. The free trial then runs for 5 days from the moment your number connects. If no number is connected within 7 days, the trial lapses unused.
• During the trial: no broadcasts; at most 20 template messages in any 24 hours, sent only in chats your customers started; up to 2 agents, 100 contacts and 2 keyword bots; the flow builder is not included. These limits exist because nobody has vetted a trial account yet, and its messages travel through our Meta app.
• The trial is free, needs no card and ends on its own with no charge. When it ends, sending pauses; incoming messages keep arriving and your data stays in your account.
• We may end a trial early if it is being used in breach of these terms.

The WhatsApp Business Account, the phone number and the Meta business portfolio you connect belong to you, not to us. You connect them through Meta's own sign-up flow, and you can disconnect them at any time.

You are responsible for complying with Meta's terms and policies for them, including the WhatsApp Business Messaging Policy and Commerce Policy, for keeping a valid payment method on your WhatsApp Business Account, and for your number's display name, quality rating and messaging limits. Meta can restrict or ban a WhatsApp Business Account or number; that decision is Meta's and outside our control.

• Paid plans are prepaid for the term you choose — monthly, 3, 6 or 12 months — at the prices on our pricing page when you buy.
• Businesses in India are charged in Indian rupees plus 18% GST and receive a GST invoice. Businesses elsewhere are charged in US dollars, excluding any local taxes, which you are responsible for.
• Your plan is activated when your payment is received. If we change our prices, the change applies from your next term, never to a term you have already paid for.

Meta charges your own WhatsApp Business Account directly for messages, at Meta's published rates. Those fees are separate from your DigiTick subscription, are paid to Meta and are not handled, marked up or refunded by us. Any cost figure shown inside DigiTick is an estimate for your own planning — Meta's invoice is the authority.

Renewal is currently manual. We remind you in the app before your plan ends, and nothing is charged automatically. If you do not renew, sending pauses at the end of the term while incoming messages keep arriving and your history stays intact, so nothing is lost while you decide. If we introduce automatic renewal, we will ask for your explicit consent before using it.

You can cancel at any time; access continues to the end of the period you paid for. Unused time is not refunded. Refunds for duplicate payments and billing errors are covered in our Refund & Cancellation Policy.

You must use DigiTick only to message people who have opted in to hear from you, honour opt-outs, and not use it for any business or content our Acceptable Use Policy prohibits. That policy is part of these terms.

We may pause sending, restrict features, or suspend or close an account — without notice where needed to protect the platform or other customers — if it breaches these terms or the Acceptable Use Policy, if Meta asks us to, if it puts our Meta app or other customers at risk, or if fees remain unpaid after the term has ended.

You may stop using DigiTick at any time and ask for your account to be deleted, as described on our Data deletion page.

Your conversations and contacts remain yours. For your customers' data, your business is the data controller and we process it only to provide DigiTick on your instructions. You are responsible for having a lawful basis to message your customers and for telling them how you use their data. How we handle data is set out in our Privacy Policy.

We aim to keep DigiTick available continuously, but it depends on the WhatsApp Business Platform, our hosting provider and internet infrastructure we do not control, so we do not guarantee uninterrupted or error-free service. We may improve, change or remove features over time; we will not remove a core feature of your plan during a term you have paid for without telling you.

To the extent the law allows: our total liability for all claims arising from DigiTick is limited to the subscription fees you paid us in the three months before the event giving rise to the claim. We are not liable for indirect or consequential losses such as lost profits, lost leads or lost data, nor for actions taken by Meta — including restrictions or bans on a WhatsApp account or number, changes to Meta's fees, or outages of the WhatsApp Business Platform.

You are responsible for the messages your business sends and for claims that arise from them or from your breach of these terms or of Meta's policies.

We may update these terms as the product and the law change. For material changes we will tell account owners in advance by email or in the app; continuing to use DigiTick after the change takes effect means you accept the new terms. The version and date at the top of this page always show which text is current.

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction. Questions about these terms: info@digitoria.in or WhatsApp +91 72405 79082.