Refund & Cancellation Policy

The 5-day free trial needs no card and no payment. It ends on its own and nothing is ever charged for it, so there is nothing to cancel or refund.

Paid plans are bought in advance for the term you choose (monthly, 3 months, 6 months, 1 year). Indian businesses pay in rupees plus 18% GST; businesses outside India pay in US dollars, excluding any local taxes. Your plan runs from the day it is activated to the end of the term you paid for.

Renewal is not automatic today: we remind you before your plan ends, and nothing is charged unless you pay for the next term. If we introduce automatic renewal, we will ask for your explicit consent first and tell you how to switch it off.

You can cancel any time by not renewing, or by telling us on WhatsApp or by email. Your access continues to the end of the period you have already paid for. After that, sending pauses while incoming messages keep arriving, and your data stays in your account until you ask us to delete it (see Data deletion).

We do not give partial refunds for unused time — for example, for the remaining months of a 6-month or yearly plan cancelled early. The free trial exists so you can be sure before you pay.

• Duplicate payments — you paid twice for the same plan and term.
• Billing errors — you were charged an amount different from the price you were quoted.

Report either within 7 days of the payment. Once we confirm it, the refund is processed within 7–10 business days to the original payment method. Your bank or card issuer may take a few more days to show it.

WhatsApp message fees are billed by Meta Platforms directly to your own WhatsApp Business Account. They never pass through DigiTick, so we cannot refund them; questions about them go to Meta through WhatsApp Manager.

If an account is suspended for breaking our Acceptable Use Policy or our Terms of Service, fees already paid for the current term are not refunded.

Write to info@digitoria.in or message us on WhatsApp +91 72405 79082 with your business name, the email you sign in with, the payment date and amount, and the payment reference. We reply within one business day.