Data Deletion

Your conversation is held by the business you messaged, and they decide what happens to it. Two things you can do yourself:

• Reply STOP on WhatsApp to stop automated messages from that business. It takes effect at once and needs no approval.
• Ask the business to delete your conversation and contact record.

You can also ask us directly. Write to info@digitoria.in from a contactable address with the WhatsApp number you messaged from and which business it was. We pass the request to the business, make sure it is carried out, and confirm to you once it is done.

Inside the app you can remove data yourself at any time:

• The messages in one conversation — open the chat, then the three-dots menu, then Clear chat (owners and admins). Every message in that chat is deleted permanently; the contact itself and a note that the chat was cleared remain.
• A team member — Team, then Remove. Their login stops working immediately.
• Your WhatsApp connection — Settings, WhatsApp, then Disconnect. The stored access token is deleted; your conversations and contacts are kept.

To delete a contact completely or the entire account, email info@digitoria.in from the owner's sign-in address with the subject “Delete my DigiTick data”, or message us on WhatsApp +91 72405 79082. We check that the request comes from the account owner before acting on it.

Deleting an account removes, permanently and together:

• Every conversation and message, including media references
• Every contact, tag, note and custom field
• All staff logins and their roles
• Sign-in records and notification subscriptions
• Templates, bots, flows, broadcasts and plan records
• The stored WhatsApp connection credentials

• We complete a deletion within 30 days of verifying the request, usually within a few working days, and confirm to you when it is done.
• Deleted data disappears from the live system at once. Our database backups — nightly, and any one-off copy taken before an upgrade — are deleted automatically after 30 days, so within 30 days of the deletion no copy remains in backups either. Backups are never used to restore data you asked us to delete.

• A record that a WhatsApp number and WhatsApp Business Account have used a free trial, so the same number cannot start another one. It holds Meta's identifiers, not your conversations.
• The minimum record of paid invoices that Indian tax law requires.
• Messages also exist on Meta's systems and on the phones of everyone in the conversation. Deleting from DigiTick does not remove them from WhatsApp itself — for that, see WhatsApp's own help centre. Your WhatsApp Business Account belongs to you and stays in your Meta business portfolio.