Acceptable Use Policy

WhatsApp is a personal space, and Meta polices it closely. Every number on DigiTick is connected through the same Meta app, so one account that spams or sells something Meta prohibits can put every other customer's WhatsApp at risk. We enforce this policy to protect them, and you.

• Only message people who have given you their number and agreed to hear from your business on WhatsApp — for example by messaging you first, ticking an opt-in box, or asking you to contact them.
• Never upload or message bought, rented, scraped or shared contact lists, or numbers you collected for some other purpose.
• Honour opt-outs at once. When someone replies STOP, DigiTick stops automated messages to them; do not message them again by hand or with another tool, and do not try to get around it.
• Say who you are, keep messages relevant to what the person asked for, and don't send more often than they would expect.

You must follow the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy, as Meta updates them. Your WhatsApp Business Account is yours, and Meta can restrict or ban it for breaches — that decision is Meta's, not ours.

You may not use DigiTick for any of the following. Some come straight from Meta's policies; others are our own decision, because every number on DigiTick shares our Meta app. Sign-up is refused for these categories.

• Gambling and bettingCasinos, sports betting, lotteries and real-money games of any kind.
• Adult content and servicesSexual products or services, adult content, escort services.
• DatingDating and matchmaking services.
• DrugsIllegal or recreational drugs, cannabis and CBD products, and prescription medicines sold without a prescription.
• Tobacco and vapingCigarettes, tobacco, e-cigarettes, vapes and related products.
• AlcoholSelling or promoting alcoholic drinks.
• WeaponsFirearms, ammunition, explosives and weapon parts or accessories.
• Credit repair and debt servicesCredit repair, CIBIL or credit-score fixing, payday or instant loans, and debt collection.
• Crypto and forex tradingCryptocurrency, forex, binary options and other speculative trading or investment schemes.
• MLM and pyramid schemesMulti-level marketing, pyramid or chain schemes and 'get rich quick' offers.
• Fake or forged documentsFake IDs, certificates, degrees, passports, reviews or any counterfeit document.
• PoliticsPolitical parties, candidates and election or political campaigns.
• General-purpose AI chatbotsOffering an open-ended AI assistant to the public over WhatsApp. Meta does not allow it on the WhatsApp Business Platform. A bot that answers questions about your own business is fine.
• Anything illegalProducts, services or content that are illegal where you or your customers are, or that infringe someone else's rights.

Not sure whether your business fits? Ask us before you sign up — contact us.

• Send content that is unlawful, deceptive, threatening, harassing, hateful or that infringes someone's rights.
• Impersonate another person, business or brand, or mislead people about who you are.
• Send malware, phishing links or requests for passwords, OTPs or card details.
• Share your login, resell DigiTick, or give access to anyone outside your business without our written agreement.
• Try to reach another business's data, probe or overload the service, or get around plan limits or trial guardrails.
• Open more than one free trial for the same business, phone number or WhatsApp Business Account.

To protect the platform and other customers, we may — without notice — pause sending from your number, restrict features, or suspend or close your account. Where it is safe to, we will tell you why and give you a chance to fix the problem. We may also report serious abuse to Meta or to the authorities where the law requires.

Fees already paid are not refunded when an account is suspended or closed for breaking this policy (see our Refund Policy).

If you received unwanted WhatsApp messages from a business that uses DigiTick, reply STOP to them, and tell us at info@digitoria.in with the number that messaged you. We look into every report.